Can dialogue be defined? What are the steps in a dialogue processes? What are the principles involved? We answer these and other questions in this Dialogue Guidance Handbook. This Handbook is a collection of knowledge and experience from current and former mediatEUr experts and staff, including Antje Herrberg, Juan Díaz, Canan Gündüz and Miguel Varela. It is a living document that we will update regularly, and which we hope will contribute to the development of mediation practice.